Want to improve your bottom line? The secret may be one little word - no . Saying no can be as simple as turning down a donut with your latte, but more often than not, it's a complicated situation with mixed emotions. In business, we want to succeed for our families, our teams, our clients and ourselves. Success comes with more responsibility and this can quickly overwhelm our time and energy if we let it. In the frenzy of trying to please everyone,